{"id":14113,"date":"2024-05-03T15:29:34","date_gmt":"2024-05-03T15:29:34","guid":{"rendered":"https:\/\/techpio.com\/blog\/?p=12887"},"modified":"2025-09-08T09:05:27","modified_gmt":"2025-09-08T12:35:27","slug":"how-to-fix-slow-performance-of-connectwise-automate-server","status":"publish","type":"post","link":"https:\/\/techpio.com\/blog\/how-to-fix-slow-performance-of-connectwise-automate-server\/","title":{"rendered":"How to fix Slow performance of ConnectWise Automate Server"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"14113\" class=\"elementor elementor-14113\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2952a3e2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2952a3e2\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5bb38e1\" data-id=\"5bb38e1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-48bebd27 elementor-widget elementor-widget-text-editor\" data-id=\"48bebd27\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"blog\">\n<div>\n<h3><span style=\"color: #000000;\"><strong>Tips to fix the Slow performance of <span style=\"color: #000000;\"><a style=\"color: #000000;\" href=\"https:\/\/www.connectwise.com\/platform\/automate\">ConnectWise Automate<\/a><\/span> Server<\/strong><\/span><\/h3>\n<ul>\n \t<li><span style=\"color: #000000;\">SSD must be installed on Server If using on <a style=\"color: #000000;\" href=\"https:\/\/techpio.com\/azure-consulting\/\">Azure<\/a> then there should be Ultra disks<\/span><\/li>\n \t<li><span style=\"color: #000000;\">AV exclusions<\/span><\/li>\n \t<li><span style=\"color: #000000;\">Processor and RAM must be assigned as per CW support recommendation<\/span><\/li>\n \t<li><span style=\"color: #000000;\">Do not assign multiple groups to each user<\/span><\/li>\n \t<li><span style=\"color: #000000;\">Tickets must be deleted if the age is older than 2 years<\/span><\/li>\n \t<li><span style=\"color: #000000;\">Event\/error logs must be cleaned every 2 months<\/span><\/li>\n \t<li><span style=\"color: #000000;\">IIS logs shouldn&#8217;t be older than 1 month.<\/span><\/li>\n<\/ul>\n<\/div>\n<span style=\"color: #000000;\">If they are using split serves LT and DB then the connection speed must be 10 GBPS.<\/span>\n\n<hr \/>\n\n&nbsp;\n<ol>\n \t<li><span style=\"color: #000000;\"><strong>Antivirus Exclusions:<\/strong>\u00a0Ensure that necessary antivirus exclusions are configured to prevent interference with critical server operations.<\/span><\/li>\n \t<li><span style=\"color: #000000;\"><strong>Hardware Configuration:<\/strong> Processor and RAM allocation should adhere to the recommendations provided by CW (presumably referring to ConnectWise) support for optimal performance.<\/span><\/li>\n \t<li><span style=\"color: #000000;\"><strong>User Group Assignments:<\/strong> Avoid assigning multiple groups to each user to maintain clarity and avoid potential conflicts or confusion.<\/span><\/li>\n \t<li><span style=\"color: #000000;\"><strong>Ticket Management:<\/strong> Regularly review and delete tickets that have surpassed a two-year age limit to keep the ticketing system uncluttered and manageable.<\/span><\/li>\n \t<li><span style=\"color: #000000;\"><strong>Log Maintenance:<\/strong><\/span>\n<span style=\"color: #000000;\">Clear event and error logs from the database every two months to prevent excessive accumulation of data that could impact performance and storage.<\/span><\/li>\n \t<li><span style=\"color: #000000;\"><strong>IIS (Internet Information Services):<\/strong> logs should not be retained for longer than one month to manage storage efficiently and ensure log data relevance.<\/span><\/li>\n \t<li><span style=\"color: #000000;\"><strong>Server Connectivity:<\/strong> If employing split servers for LT (presumably referring to LabTech) and DB (Database), ensure that the connection speed between them is at least 10 Gbps to maintain optimal performance and data transfer speeds.<\/span><\/li>\n<\/ol>\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11e3593 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"11e3593\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/techpio.com\/managed-it-services-for-msps\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Start Your Journey<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Tips to fix the Slow performance of ConnectWise Automate Server SSD must be installed on Server If using on Azure then there should be Ultra disks AV exclusions Processor and RAM must be assigned as per CW support recommendation Do not assign multiple groups to each user Tickets must be deleted if the age is&#8230;<\/p>\n","protected":false},"author":2,"featured_media":27514,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[44,45],"tags":[],"class_list":["post-14113","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","category-msp-blog"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to fix slow performance of your ConnectWise Automate Server<\/title>\n<meta name=\"description\" content=\"Fix slow performance of your ConnectWise Automate server with expert tips and best practices to optimize performance and boost productivity.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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