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Microsoft 365 Managed Services for MSPs

End-to-End Administration, Security, Automation & Backup — Fully Managed by Certified M365 Experts

Managing Microsoft 365 across multiple tenants is one of the most time-consuming challenges for MSPs. Every day brings new support tickets, user management requests, mailbox issues, SharePoint permission errors, Teams disruptions, and security alerts. Meanwhile, your engineers struggle to balance SLAs, projects, escalations, and client demands.

TechPIO’s Microsoft 365 Managed Services help MSPs eliminate operational overload by outsourcing the complete M365 backend to our certified team.

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We manage every tenant, every user, every mailbox, every policy, every device, every security alert — 24/7 — so your MSP can scale without hiring additional engineers.
Microsoft 365 Managed Services
A complete security, compliance & automation framework built for high-performing MSPs.

Download the “Microsoft 365 Hardening Checklist for MSPs” (2025 Edition)

A complete security, compliance & automation framework built for high-performing MSPs.

Managing security across dozens of Microsoft 365 tenants is difficult — constant policy changes, evolving threats, identity breaches, misconfigurations, and inconsistent baselines across clients. Most MSPs know their tenants need to be secured, but finding a single, standardized, audit-ready checklist is almost impossible.

So we built one.
Based on 15+ years of managing M365 environments for 110+ MSPs, this checklist gives you a clear, step-by-step blueprint to harden, automate, and standardize every Microsoft 365 tenant you manage.

This is not a basic “tips list.”
This is a full operational framework used by MSPs to reduce security incidents, cut recurring tickets, and meet compliance standards for healthcare, financial services, insurance, nonprofits, and DoD contractors.

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Our Microsoft 365 Managed Services for MSPs (Complete Scope)

M365 Tenant Management (Complete Tenant Administration)

A growing MSP usually manages dozens—or hundreds—of Microsoft 365 tenants. Every tenant requires continuous maintenance, configuration updates, user lifecycle operations, documentation, compliance review, and security oversight.

TechPIO handles full tenant management across all your clients, including:

Tenant Administration

  • Global policies configuration
  • Domain management (DNS, DKIM, DMARC, SPF)
  • Licensing assignments & optimizations
  • Billing structure guidance
  • Tenant-to-tenant migration support
  • Secure score monitoring
  • Health dashboard monitoring
  • Alerts and incident management

User Lifecycle & Identity Management

We manage users from onboarding to offboarding:

  • New user setup
  • MFA + Conditional Access
  • Group & role assignments
  • Mailbox + OneDrive provisioning
  • Device registration
  • Offboarding workflows (disable, reset, archive)
  • Auto-expanding archive setup

Ongoing Tenant Optimization

  • Quarterly security reviews
  • Reducing unnecessary licenses
  • Improving performance
  • Hardening configurations
  • Zero Trust best practices

A well-maintained tenant reduces tickets, increases stability, and improves client satisfaction.

Email Migration Services (Fast, Zero-Downtime Migrations)

MSPs often struggle with time-consuming, risky, or complex email migrations. Whether you’re onboarding a new client or upgrading an existing one, migrations require expertise, meticulous planning, and flawless execution.

TechPIO provides end-to-end Email Migration Services including:

Supported Migration Scenarios

  • G Suite → Microsoft 365
  • On-Prem Exchange → Microsoft 365
  • IMAP → Microsoft 365
  • Tenant-to-tenant M365 migrations
  • Hosted Exchange → M365
  • Microsoft 365 → Microsoft 365 reorganization (mergers/acquisitions)

Migration Tasks We Handle

  • Pre-migration discovery
  • DNS preparation
  • Mailbox inventory
  • License planning
  • Cutover, staged, or hybrid migration
  • PST imports
  • Shared mailbox transitions
  • Calendar/contacts migration
  • Testing & validation
  • Post-migration cleanup

Zero Data Loss | Minimal Downtime | Seamless Switch

Every migration follows Microsoft best practices for performance, compliance, and security.

SharePoint Online Setup & Modern Workplace Configuration

SharePoint Online is powerful, but without a proper structure, it becomes chaotic — causing permission issues, lost files, and user frustration.

We design and deploy professional, scalable, and secure SharePoint setups for MSP clients.

SharePoint Services Include

  • Site architecture planning
  • Team sites & communication sites
  • Document library structure
  • Permission & group configuration
  • Metadata & tagging setup
  • Power Automate workflows
  • Data migration from:
  • Dropbox
  • Google Drive
  • File Servers
  • Previous SharePoint
  • versions

Governance & Compliance

  • Retention policies
  • DLP & sensitivity labels
  • Sharing restrictions
  • Versioning standards

SharePoint for Teams & Collaboration

We ensure SharePoint integrates perfectly with Teams, OneDrive, and Microsoft 365 groups.

Unlock the Full Potential of Microsoft 365

Get more out of your Microsoft 365 investment. Our managed services help you optimize licensing, secure your data, streamline collaboration, and improve productivity.

Talk to our experts today and discover how we can simplify your IT.

Schedule a Free Consultation

Microsoft 365 Security Monitoring (24/7 Security Operations for MSPs)

Modern MSPs must manage Zero Trust, identity protection, conditional access, and advanced threat detection — all while meeting client security requirements.

TechPIO provides round-the-clock Microsoft 365 security monitoring, including:

Identity Security

  • Suspicious sign-in alerts
  • Impossible travel monitoring
  • MFA failures
  • Privileged identity misuse
  • Password spray/brute force attempts

Email Security (Exchange & Defender)

  • Threat detection
  • Malware & phishing containment
  • Quarantine review
  • Anti-spam policy tuning

Teams & SharePoint Security

  • Unusual file behavior
  • Sensitive file sharing alerts
  • External access monitoring

Zero Trust Enforcement

  • Conditional Access
  • MFA
  • Device compliance
  • Session control
  • App protection policies

Security Hardening Activities

  • Secure Score improvement
  • Identity Protection remediation
  • DLP / eDiscovery
  • Insider risk management
  • Audit log analysis
  • SIEM & SOC integration support

Alert Response & Incident Handling

We neutralize threats before they become a problem — and document everything.

Backup for Microsoft 365 (Complete SaaS Backup Management)

Most MSPs offer M365 backup solutions — but monitoring backups, restoring data, managing policies, and ensuring compliance is time-consuming.

TechPIO manages full Backup for Microsoft 365 lifecycle operations.

Backup Operations We Cover

  • Initial setup & onboarding
  • Daily backup monitoring
  • Backup failure remediation
  • Restore requests (email, files, Teams, mailbox, full account)
  • Long-term retention policies
  • Legal hold & compliance backup
  • Monthly backup health reports

Backup Platforms We Support

  • Datto SaaS Protection
  • SkyKick
  • Veeam for M365
  • Acronis Cyber Protect
  • MSP360
  • Dropsuite
  • Synology Active Backup

Why MSPs Outsource Backup Management

  • Reduce ticket noise
  • Avoid SLA breaches
  • Faster restore times
  • Reduce engineer workload
  • Improve client trust & compliance

Backup is not optional — and we ensure it is always functioning. learn more.

Microsoft Teams Management & Governance

Keep your clients’ Microsoft Teams environment clean, secure, and fully governed. We help MSPs eliminate Teams sprawl, enforce security policies, and maintain a well-structured collaboration system across all tenants.

What We Manage

  • Teams & Channels setup and structure
  • User permissions and access control
  • Guest access and external-sharing governance
  • Naming conventions and lifecycle management
  • App permissions, approved apps, and integrations
  • Policies for meetings, chat, recordings, and collaboration

Security & Compliance

  • Zero Trust–aligned Teams security configuration
  • Conditional Access and MFA enforcement
  • Data Loss Prevention (DLP) for chats and shared files
  • Audit logs, alerts, and activity monitoring
  • SharePoint/OneDrive governance for all Teams-related files
Microsoft 365 Office Services

OneDrive for Business Management

We help MSPs fully manage, secure, and optimize OneDrive for Business across all client environments. Our team handles setup, permissions, sharing policies, storage controls, and synchronization settings to ensure smooth file access on every device.

What We Manage

  • OneDrive setup, configuration, and onboarding
  • User permissions, folder access, and sharing rules
  • Device sync settings and troubleshooting
  • Storage policies and quota management
  • Versioning, retention, and compliance settings
  • Integration with Teams & SharePoint for unified file governance

Security & Data Protection

  • Secure sharing controls (internal & external)
  • DLP policies for sensitive files
  • Conditional Access & MFA enforcement
  • Endpoint protection and device compliance rules
  • Monitoring of file activities and risky behavior

OneDrive remains clean, secure, and fully governed — reducing data-loss risks and improving user productivity across all your MSP clients.

Intune / Endpoint Manager Administration

What We Manage

  • Device onboarding & enrollment (Windows, macOS, iOS, Android)
  • Configuration profiles (Wi-Fi, VPN, security baselines)
  • Compliance policies & conditional access
  • Application deployment, updates, and patching
  • Endpoint security policies (AV, firewall, encryption)
  • Autopilot setup and zero-touch provisioning
  • Device lifecycle management & retirement workflows

Security & Compliance

  • Enforce secure baseline configurations
  • BitLocker/Device Encryption management
  • DLP & endpoint protection policies
  • Jailbreak/root detection controls
  • Automated alerts, audit logs, and activity monitoring
  • Zero Trust device compliance enforcement

With our Intune/Endpoint Manager administration, MSPs deliver faster onboarding, stronger security, and predictable endpoint management—without increasing internal team workload.

Monthly Reporting, Documentation & Roadmap

Contact us Img

We maintain complete documentation for all client tenants in:

IT Glue, Hudu, OneNote, SharePoint, or your preferred system

Documentation includes:

  • License usage
  • Tenant health
  • Security score
  • Backup status
  • Threats mitigated
  • Ticket summary
  • Recommended improvements

Monthly/quarterly business reviews available.

Who Our Microsoft 365 Managed Services Are Designed For

MSPs who want to:

  • Reduce engineer workload
  • Improve SLA response times
  • Scale without hiring
  • Strengthen client security
  • Offer enterprise-level M365 support
  • Handle migrations & deployments smoothly
  • Minimize tenant misconfigurations
  • Offer 24/7 operations
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Transform How You Manage Microsoft 365—Without Hiring More Engineers

Book a Free 15-Minute Microsoft 365 Strategy Call

Your clients expect fast resolution, airtight security, and consistent M365 performance. We help you deliver exactly that.

Talk to an M365 Expert Now

No pressure. No long sales pitch. Pure value.

Why MSPs Trust TechPIO for Microsoft 365 Managed Services

15+ Years Working With MSPs Worldwide

We know MSP tools, workflows, escalations, documentation standards, SLAs, and expectations. We fit into your system—not the other way around.

Full Tenant-to-Device Management

Azure AD | Exchange | SharePoint | OneDrive | Teams | Intune | Defender | Compliance | Backup & Restore

24/7 Operations Without Onboarding or Training Costs

Extend your NOC, Service Desk, and Cloud team instantly.

White-Labeled M365 Operations

We work as your team. Your clients see consistent service quality.

Everything You Need to Know About Microsoft 365 Managed Services

Microsoft 365 Managed Services – FAQ

Microsoft 365 Managed Services help MSPs fully administer, secure, and optimize their clients’ Microsoft 365 environments. This includes tenant management, patching, identity governance, licensing optimization, security monitoring, proactive updates, SharePoint administration, and end-user support.

Our Tenant Management service covers:

  • User & group provisioning
  • License assignment and cleanup
  • Policy configuration (MFA, Conditional Access, Intune, DLP)
  • Health monitoring & proactive alerts
  • Change management & quarterly security reviews
  • 24/7 monitoring for unauthorized configuration changes

Yes. We handle end-to-end email migrations from:

  • Google Workspace → Microsoft 365
  • On-prem Exchange → Microsoft 365
  • IMAP/POP → Microsoft 365
  • Tenant-to-Tenant migrations

Our team ensures zero-downtime migration, data integrity, and minimal user disruption.

Absolutely. Our SharePoint Online services include:

  • Site architecture & permissions
  • Secure document libraries
  • Company-wide intranet setup
  • Teams + SharePoint integration
  • Governance, security controls & backup configuration

We design SharePoint environments that are secure, organized, and automation-ready.

We monitor Microsoft 365 24/7 using:

  • Microsoft Secure Score
  • Entra ID alerts
  • Conditional Access deviation alerts
  • Suspicious login monitoring
  • DLP violations
  • Exchange malware/phishing activities
  • SharePoint & OneDrive data leaks

We provide weekly/monthly reports and immediate action on critical issues.

Yes. We support Veeam Backup, Axcient, MSP360, Barracuda, Acronis, IDrive, and Datto Backup to protect:

  • Emails
  • SharePoint Sites
  • OneDrive
  • Teams conversations
  • Contacts & Calendars

We follow a 3-2-1 backup strategy and ensure retention compliance.

Yes. We optimize licensing across all tenants by:

  • Removing inactive users
  • Preventing duplicate licenses
  • Rightsizing plans
  • Monitoring usage patterns
  • Reducing cost by up to 32%

MSPs use us to increase profitability while reducing operational load.

Our exclusive 2025 Microsoft 365 Hardening Checklist includes:

  • 60+ security controls
  • Step-by-step tenant hardening
  • Conditional Access templates
  • Compliance-ready documentation
  • Best practices for MSP environments

This checklist allows MSPs to quickly audit, secure, and standardize M365 across all clients.

We configure Microsoft 365 to meet:

  • HIPAA
  • FINRA
  • GDPR
  • CMMC
  • SOC 2
  • PCI DSS

We apply correct retention policies, DLP rules, encryption settings, and audit logging based on industry requirements.

Yes. MSPs can resell our services under their own brand. We operate entirely in the background with:

  • White-label reporting
  • White-label documentation
  • Dedicated Slack/MS Teams channel

NDA-backed service delivery

In most cases, onboarding is completed within 24–48 hours, including:

  • Tenant health audit
  • Security baseline setup
  • License cleanup
  • Monitoring configuration

Larger multi-tenant enrollments can be completed within 3–5 business days.

Top benefits include:

  • Reduce engineer workload by 40–60%
  • Eliminate repetitive admin tasks
  • Improve security posture
  • Lower operational cost
  • Increase response time & service quality
  • Scale without hiring

MSPs use our team to deliver high-end M365 expertise without increasing payroll.

We work with:

  • ConnectWise Automate
  • N-able
  • Atera
  • NinjaOne
  • SyncroMSP
  • Datto RMM
  • HaloPSA
  • Kaseya

And all native Microsoft tools including:

  • Entra ID
  • Intune
  • Defender for Office 365
  • SharePoint Admin
  • Exchange Admin
  • Purview Compliance

You can:

✔ Book a free consultation
✔ Request a tenant audit
✔ Request to Download the M365 Hardening Checklist

Our team will review your current environment and recommend an optimized management plan.