Description
What Is the Actifile Script for ConnectWise Automate?
The Actifile Script for ConnectWise Automate is a purpose-built automation script developed by TechPIO Services that integrates Actifile’s data protection platform directly into your ConnectWise Automate environment. Instead of logging into a separate Actifile portal to check backup status, deploy agents, or pull compliance reports, everything happens automatically inside CWA — on a schedule you control.
If your team is currently managing Actifile manually across multiple clients, this script eliminates that overhead entirely.
Why MSPs Need ConnectWise Automate Backup Automation
Most MSPs running both ConnectWise Automate and Actifile hit the same wall: the two platforms don’t talk to each other natively. That means technicians are manually checking agent status, missing failed backups until a client calls, and spending hours pulling compliance data before every QBR.
This script closes all of those gaps:
- No more manual portal logins — Actifile backup status is pulled automatically into CWA on a set schedule
- No more missed failures — alerts and service tickets are created automatically the moment a backup fails or an agent goes offline
- No more manual agent installs — the script deploys the Actifile agent silently to new or unprotected endpoints based on your group policies
- No more manual compliance exports — backup data is written to CWA custom fields continuously, ready for reporting at any time
Key Features of the Actifile Script
- Actifile API Integration — live agent data, risk scores, and backup status synced directly into ConnectWise Automate
- Automated Agent Deployment — silent, policy-driven Actifile agent installation across endpoints
- Backup Status Monitoring — continuous health checks with data written to CWA Extra Data Fields
- Automated Alerting & Ticketing — alerts and PSA tickets created automatically on backup failure or agent disconnect
- Compliance Reporting Support — structured backup data always available for audits, SLA reviews, and QBRs
- Multi-Client Support — manage Actifile across all client environments from a single CWA instance
- Configurable Schedules & Thresholds — monitoring intervals and alert thresholds set to match your SLAs
Who Is This ConnectWise Automate Script Built For?
This script is built for MSPs, ConnectWise Automate administrators, and NOC teams who are managing Actifile across multiple client environments and need that management to be automated, reliable, and centralized inside their RMM — not spread across separate platforms and manual processes.
It works especially well for lean technical teams who need to scale their backup management coverage without scaling their headcount.
What MSP’s Achieve with Automated Backup Management
- 80%+ reduction in time spent on manual Actifile management tasks per week
- Backup failures detected and ticketed in under 5 minutes — automatically
- Full endpoint backup coverage visibility inside CWA with zero blind spots
- The same technical team managing three times the endpoints without added workload
Technical Requirements for the Actifile Script
- Active ConnectWise Automate instance (on-premise or hosted) with admin access
- Active Actifile subscription with API access enabled
- Windows-based endpoints under CWA management
- Outbound HTTPS access from CWA to Actifile’s API endpoints
Frequently Asked Questions
What is the Actifile Script for ConnectWise Automate?
It is an automation script developed by TechPIO Services that integrates Actifile’s data protection platform directly into ConnectWise Automate. It automates backup monitoring, agent deployment, alerting, and compliance reporting — eliminating the need to manage Actifile manually outside your RMM.
Do I need coding or development experience to use this script?
No. TechPIO delivers the script as an importable package for ConnectWise Automate. All configuration is handled through script parameters, and TechPIO provides full setup guidance so your team doesn’t need to write a single line of code.
How long does setup take?
Initial setup typically takes 1–3 hours, covering script import, API configuration, group assignments, and alert rule setup. TechPIO walks you through the entire process.
Does this script support multiple clients in one CWA instance?
Yes. The script is built for multi-client MSP environments and supports per-client Actifile configuration — giving you centralized visibility across all client environments from a single ConnectWise Automate instance.
What happens when a backup failure is detected?
The script automatically triggers a ConnectWise Automate alert and, depending on your configuration, creates a service ticket in your PSA. Your NOC team gets an actionable notification without anyone needing to manually check the Actifile portal.
Can I customize the monitoring schedule and alert thresholds?
Yes. Monitoring intervals, alert thresholds, and notification targets are all configurable through the script’s parameter settings. TechPIO aligns these to your specific SLAs during setup.
What data does the script write into ConnectWise Automate?
The script writes Actifile agent status, last backup time, backup success or failure results, data risk scores, and agent deployment state to custom Extra Data Fields (EDFs) inside CWA — making all of this available for dashboards, reports, and alert conditions.
Does this work with Datto RMM or NinjaOne?
This script is specifically built for ConnectWise Automate. TechPIO Services also has deep expertise in Datto RMM, NinjaOne, and Syncro — contact us to discuss Actifile automation options for other RMM platforms.
Will this script help with backup compliance documentation?
Yes. Because backup status and agent health data is continuously written to CWA fields, you always have an up-to-date compliance record available — useful for HIPAA, SOC 2, and other frameworks that require evidence of active data protection controls.
Does TechPIO provide support after the script is deployed?
Yes. TechPIO provides ongoing support for all scripts it delivers, including troubleshooting, compatibility updates when CWA or Actifile release changes, and enhancements as your operational needs evolve. Contact us for support plan details.
