Streamline Your ConnectWise Automate Project
Get Automate Streamlined in Just 45 days!
YOU WILL GET ADDITIONAL 15 DAYS TO REQUEST ANY CHANGE!
STREAMLINE AUTOMATE PROJECT
COMPREHENSIVE IT SERVICES INCLUDE
COMPLETE STREAMLINED AUTOMATION
Automating your services is the first and most important step in growing your business. Our automation service will help you in rising above and leading the competitive market.
CONSTANT ADJUSTMENT AND FINE-TUNING OF AUTOMATE
We keep on perfecting out automate service by periodically keeping a check on upgrades and changes needed. It keeps your automate in best shape and you will be notified of all the changes made.
AUTOMATE INSIGHTS AND ANALYTICS
Amassing and analysing figures and statistics takes a lot of time, automating insights will enable the monitoring of all important factors without needing to manually compile the data.
ASSESSMENT OF PRESENT AUTOMATE
Assessments of existing automate by our professionals helps in early identification and dealing with shortcomings and prospective
risks.
INTERFACE UNIFICATION OF ALL BUSINESS PROCESSES
Streamlined automation of all business domains and functional tools helps in increasing efficiency and creating a personal brand image to attract more clients for the long run.
CUSTOMER SERVICE AND FEEDBACK
We are always available for our clients and ever ready to offer support for minor issues as well as during emergencies. We also value customer feedback and improve accordingly.
What are the main areas included?
BRANDING
- We brand your Control Centre.
- We brand your agents.
- We brand your reporting.
- We brand your ScreenConnect portal.
- We maintain your brand image and consistency
- We brand your projects.
- We brand and personalize your web-presence.
NETWORK PROBE SETUP
- We will configure network probe on each location.
- We make sure it is actually detecting deploying the agents on the network.
- We do make sure each location’s domain environment has Automate Agent installed.
- We provide consistency between all probes and configure their settings.
- TWe enable data collection from all devices.
- We manually upgrade new network probe.
PATCH MANAGER SETUP
- We audit your existing patch management setup.
- We audit each client’s existing patch score.
- We configure the Patch manger.
- We setup patch approval policies according to the best practices.
- We make reboot policies for you.
- We configure your existing 3rd party solution to install and update 3rd party applications.
SERVICE PLAN SETUP
- In one call, we will understand all of your offerings/Service plans, so be prepared and keep your service plan ready to discuss.
- We configure them in the Automate in a way, so that the right customers get the right services.
- We also make sure the jobs that Automate performs with automation has a ticket with proper notes and time entry.
- Just click to view your currently configured SLAs in Automate with OnePlace Manager, a plugin by TechPio, available for the customers only.
Automate Core Setup and Database Tuning
- We fulfill the prerequisite for the Automate that requires it to work efficiently.
- Automate server performance check.
- We audit the current system and rectify the problems.
- Update your MySQL server to the current recommended version.
- We perform DB tuning. We fix broken stuff. IIS Server configuration.
ONBOARDING SETUP
- Verify: The onboarding is enabled and what it has to offer Verify and where it is not applied.
- Verify: Default deployment scripts, and if we find the Verify problem, then we fix it.
- Verify: Verify server roles are being detected correctly.
- Verify: Agents are coming to offering groups. Customize Verify the Onboarding policy as per the requirements.
- Verify: Customers’ individual needs and chosen service plans are periodically monitored.
- Verify: The onboarding process has started and is working at planned breaks.
AUTOMATE MIGRATION, UPGRADE AND UPDATE
- We Install, Migrate, Upgrade, And Update Automate Server for you.
- We can help you in Networking to ensure Automate is working perfectly.
- We assess the range and intricacy of your existing automate and its accomplished and pending tasks.
- We test the new version of automate before deploying it for use.
- Pre-planning and system audit enables us to decide an optimal update for your Automate Server.
- We can also cherry-pick specific areas that need attention and can be improved through migration.
MFA SETUP
- We ensure that multi-factor authentication is in place. If it is not, we will set up it for you on automate and screen connect.
- And we will provide proper documentation to follow for future usage.
- Our MFA works smoothly without any added care and ensures that your system is secure.
- You and your end-user’s data will be protected against cyber breaches.
- It requires multiple isolated activities to gain admittance to your private service account.
- We provide you with your chosen types and categories of authentication according to you and your clients’ needs.
TEMPLATE MANAGEMENT
- We develop alerting templates to standardize monitoring flow.
- We remove unnecessary alert templates to clean the system.
- We customize Agent templates.
- We take care of Probe Templates.
- We update and create new templates manually in accordance to any customization requests.
- All templates include multitudes of unique features and you can choose any according to your convenience.
- Our templates increase productivity by saving time and assist gradual improvement.
Documentation
- We document every change we made to your Automate.
- We document what script we developed and how it works.
- We document which types of alerts and where they are being sent by which monitors.
- We put docs in your ITGlue or other document management software that you use.
- We dynamically keep data on the document informed and up-to-date to avoid any mishaps.
- Our documentation is always available on demand whenever you want to go through all the Automate changes and services provided.
- It helps in streamlining the automate more efficiently by and notifies us about discrepancies in data collection, if any.
Improvement in Monitoring.
- Your techs deserve to have meaningful tickets to work on, that’s what our target with Monitoring Improvement.
- We eliminate the un-necessary alerting.
- We make Automate to produce only genuine alerts.
- We utilize the real power of the Ignite bundle and bring it in use, so it makes a significant difference to your MSP.
- We improve all monitoring areas in your Automate system. The domain that would be perfected including, but not limited to:
- Offline Monitoring.
- Service Monitoring.
- Hardware Monitoring.
- Event Monitoring.
- Disk Monitoring.
- Antivirus Monitoring.
- Backup Monitoring.
- Patch Monitoring.
- Performance Monitoring.
- Application Monitoring.
- File Monitoring.
- Website Content Monitoring.
Plugin Management
- We configure Ignite Management Packs for role based monitoring.
- We configure virtualization manager.
- We configure report center.
- We configure AV plugin.
- We configure Backup Plugin.
- We setup Automate integration with 3rd party softwares.
- We manage your ConnectWise Manage plugin, and make both platform sync clients, contacts, assets, and tickets in between them.
- We configure Automate to send tickets to right board with right priority, and information.
- We configure ScreenConnect Plugin and resolve issues in between both platforms.
- We make sure ScreenConnect is protected with 2fa.
- We integrate SC with O365.
- We make sure end-users/techs are able to access assigned machines ScreenConnect portal. We will setup any other 3rd party plugin for you!