In today’s fast-evolving IT landscape, Managed Service Providers (MSPs) need more than just traditional RMM tools—they need integrated platforms that prioritize security, automation, and operational scalability. That’s exactly what ConnectWise ASIO promises.
What is ConnectWise Asio?
ConnectWise Asio is a cloud-native MSP platform designed to unify professional services automation (PSA), remote monitoring and management (RMM), cybersecurity, backup, RPA, AI, and analytics—all through a shared data layer and consistent UI.
Unlike older tools pieced together over time, Asio provides a scalable, integrated ecosystem purpose-built for MSPs.
Key Features & Benefits
- Unified Data & UI All applications—from ticketing to patching—share a centralized data model and interface, reducing training overhead and eliminating synchronization gaps.
- Hyper automation & AI Powerful low-code automation, RPA workflows, and the Sidekick AI assistant help tackle repetitive tasks (user onboarding, ticket triage, script creation) automatically.
- Scalable & SecureBuilt on microservices for elastic scaling, Asio supports MFA, IP restrictions, and regional hosting/data lakes for performance and compliance.
- Native PSA + RMM IntegrationThe rollout of PSA powered by Asio along with the already live RMM platform ensures seamless workflows across service, billing, and monitoring with shared data and UI.
- Cyber-Protection & BCDR IncludedAsio bundles Security360 and Backup360 at no extra cost, integrating top cybersecurity and backup services directly into the platform.
Ecosystem & Integrations
- Third-party integrations: Acronis, Axcient, Bitdefender, Threat Down’s OneView, and integrate seamlessly via Asio’s shared framework.
- Marketplace support: Over 400 certified integrations through ConnectWise Marketplace, enabling quick extension of functionality.
CW ASIO vs Other RMM Platforms
Let’s break down how ASIO compares with other major RMM platforms.
CW ASIO vs Syncro RMM
| Feature | ConnectWise ASIO | Syncro RMM |
|---|---|---|
| Complexity | Built for mid-to-large MSPs | Simple, great for small teams |
| PSA Integration | Deep native PSA (Manage) | Built-in light PSA |
| Security | Enterprise-level, zero trust | Basic security tools |
| Pricing | Higher, custom pricing | Flat, per-tech pricing (~$129/mo) |
| Automation | Advanced workflows | Moderate, script-based |
| Best for | Scalable MSPs with security focus | Small MSPs/startups looking for value |
Verdict: CW ASIO is better suited for mature MSPs that need full-stack capabilities. Syncro shines for lean teams and budget-conscious startups.
CW ASIO vs Datto RMM
| Feature | ConnectWise ASIO | Datto RMM |
|---|---|---|
| Cloud Infrastructure | True cloud-native | Cloud-based but less unified |
| Security | SIEM, Fortify, ASIO isolation | Datto EDR optional, less native integration |
| Integration | Deep CW ecosystem | Works best with Datto stack |
| Scripting | GUI-based + code | Script-heavy automation |
| Best for | MSPs needing security + PSA/RMM | MSPs already in the Datto ecosystem |
Verdict: Datto RMM is powerful, but CW ASIO stands out in unified security and automation.
CW ASIO vs NinjaOne
| Feature | ConnectWise ASIO | NinjaOne |
|---|---|---|
| UI/UX | Powerful but complex | Extremely intuitive |
| Security | Fortify, zero-trust ASIO | Basic endpoint protection support |
| PSA Integration | Native with CW Manage | No built-in PSA (integrates with 3rd-party) |
| Speed of Onboarding | Steep learning curve | Very fast deployment |
| Best for | Advanced MSPs scaling operations | Small to mid MSPs wanting fast results |
Verdict: NinjaOne is great for quick setup and ease-of-use. CW ASIO is a long-term powerhouse for security-first MSPs.
CW ASIO vs SuperOps.ai
| Feature | ConnectWise ASIO | SuperOps.ai |
|---|---|---|
| Innovation | Proven enterprise platform | Fast-growing, modern UI |
| Security | Full suite (SIEM, Fortify) | Developing security integrations |
| All-in-One | Modular + deeply integrated | RMM + PSA combo built from scratch |
| AI & Automation | Workflow-focused | AI-powered ticketing and automation |
| Best for | MSPs needing mature, scalable stack | New-age MSPs wanting modern tools fast |
Verdict: SuperOps.ai is disruptive and fresh. But for MSPs with compliance and scale needs, ASIO offers depth and proven reliability.
Final Thoughts
ConnectWise Asio empowers MSPs with a next-gen, integrated IT operations platform designed for scalability, security, and long-term growth. It dramatically reduces tool sprawl, enhances automation & AI capabilities, and unifies critical operations—from service delivery to cybersecurity and backup—within a single pane of glass.
If you’re a fast-scaling or security-conscious MSP, CW ASIO isn’t just an RMM — it’s an investment in your operational backbone.
